5-Minute Psychology · Cantonese podcastAbout 13 min
公開道歉為何不被接受？承認責任才是關鍵
公開道歉不被接受，關鍵可能在於只為市民的傷痛表示難過，卻沒有承認自己的過錯與責任。我從道歉的六項元素、英文 sorry 的歧義，以及宏福苑與 Grenfell Tower 的例子，談公共問責與情緒照顧的分別：受害者的傷痛和憤怒，也可以是事情出了問題的訊號。
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公開道歉不被接受，關鍵可能在於只為市民的傷痛表示難過，卻沒有承認自己的過錯與責任。我從道歉的六項元素、英文 sorry 的歧義，以及宏福苑與 Grenfell Tower 的例子，談公共問責與情緒照顧的分別：受害者的傷痛和憤怒，也可以是事情出了問題的訊號。
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