Frequently Asked Questions

Yes — if you have received the order confirmation email, you can attend directly.

We do not send separate class reminders, so please check the schedule on our website. We apologise for any inconvenience.

If a course or event is changed or cancelled, we will notify you by email.

We share a student guide in the first class, which includes class notes and an introduction to student benefits.

Places are allocated on a first-come, first-served basis until full. You are welcome to register at any time!

Yes, but you will need to book an appointment in advance to register at our office. Please call 9417 9844 to arrange.

Our courses are not registered under the Continuing Education Fund.

We send all of the above by email — please keep an eye on your inbox.

We do not record in-person classes, but we share class materials to help you catch up. If needed, the instructor can give you a brief recap before the next class, and every class comes with notes to support your learning.

We can also arrange for you to retake the same class when the course next runs. Please note that we cannot guarantee a course will run again, and we do not send individual updates — if you would like to retake a class, please follow our course announcements and contact us directly.

The latest course news is published on our website.

If your attendance reaches 80%, we will email you an e-certificate within two weeks of the final class.

Severe weather

• If the Observatory issues a black rainstorm warning or typhoon signal No. 8 or above within two hours before class, that class is cancelled and we will email you the make-up arrangements as soon as possible.
• Classes run as scheduled under typhoon signal No. 3 or a red rainstorm warning or below.

Other situations

• If a class needs to be rescheduled due to instructor sick leave or other emergencies, we will email you the make-up arrangements as soon as possible. Please make sure your email address is correct so you receive our notices.

Our public courses are open to learners of all backgrounds, unless the course page specifically states that background knowledge is required.

Public courses are mainly taught in Cantonese. Any special arrangements are noted in the course description.

Psychology, counselling and related professions all require extended study and practical experience. Our courses are designed as an accessible introduction to the core theory and its applications — if you are considering a career in this direction, they will help you clarify your interests and potential.

Members: please let us know as soon as possible via WhatsApp, email or 9417 9844, so we can release your place to other members.

Non-members with single registration: if you notify us at least 48 hours before the event, we will cancel your registration and reserve your ticket, which you can use for free at the next event.

Yes, but you will need to book an appointment in advance to register at our office. Please call 9417 9844 to arrange.

Unless otherwise stated, all our events currently take place in Hong Kong.

We will email you the rescheduling arrangements. Please make sure your email address is correct so you receive our notices.

All appointments must be confirmed at least 48 hours before the session. Within 48 hours, we cannot accept new bookings or changes.

Please go to your account to view or change your appointments. For help, contact [email protected] or call 9417 9844 during office hours.

Rescheduling and late arrival

• A confirmed booking means the time has been reserved for you. Any change must be made at least 48 hours before the session.
• If you do not give at least 48 hours' notice, or miss the session without notice, the full session fee is still payable.
• If you arrive late, the session runs for the remaining scheduled time without extension. Arriving more than 30 minutes late is treated as forfeiting the session, and the fee is not refunded.

We do not yet offer family counselling, but we are working on expanding our services — if there is a service you would like to see, email us at [email protected].

We do not yet offer couples counselling as a standalone service, but you can book two consecutive psychotherapy sessions with Fion Leung, Yanni Ip, Wai Law, Eddy To or Winnie Wong. Please book both sessions together (e.g. 13:00 and 14:00) and note in the remarks that it is a two-person session, including your relationship.

Your therapist will meet you first to understand your situation, then choose the approach that suits you best.

If you are not facing a specific emotional difficulty and mainly want long-term guidance and self-understanding, consider our ForestGuide consultation service.

If you are experiencing emotional distress that is affecting, or may affect, your daily life, we recommend our psychotherapy services.

Yes, we offer English consultation services. Please check whether the counsellor you have selected provides counselling services in English, then add a remark indicating your language preference when you confirm a booking.

ForestGuide differs from traditional psychotherapy: it takes a consultation approach, working with you to uncover your potential, re-examine where you are, and grow in self-awareness. If you find you need psychotherapy, we also offer dedicated psychotherapy services.

If your distress is within your control and not disrupting daily life, and you want to understand why certain people or situations affect you — with long-term guidance for self-improvement — ForestGuide is a great fit.

If your distress is seriously affecting your daily life and you urgently need therapy, we also offer psychotherapy services.

Yes! We encourage members to agree the most suitable frequency with their ForestGuide. Consultations beyond your membership are charged at $1,280 per session, with no usage limit.

We generally recommend keeping a monthly rhythm — your ForestGuide can build a plan with you and work through it together. When you need closer support, you can arrange weekly or fortnightly sessions with your ForestGuide.

Yes — choose Zoom when booking, and your ForestGuide will send you the Zoom link.

Yes, our ForestGuides offer English consultation services. Please check whether the counsellor you have selected provides services in English, then add a remark indicating your language preference when you confirm a booking.

Please note the BIG5 test result is written in traditional Chinese. Your ForestGuide will explain it to you verbally in English in the first session if needed.

ForestGem is the members-only token of the TreeholeHK Community. Members can redeem it for courses, events, ForestGuide consultations and psychotherapy services. It cannot be used for corporate training and consulting or the MindForest app, unless otherwise stated.

ForestGem can only be used within the TreeholeHK community. It cannot be exchanged for cash or transferred to another account.

Go to Member Area > Manage Membership > ForestGem, or check this page.

If you run out of ForestGem, you can pay the balance by credit card.

ForestGem never expires and accumulates monthly. All unused ForestGem stays in your member account unless your membership is cancelled or terminated.

If a service you purchased cannot be provided due to cancellation or force majeure, the ForestGem paid is returned to your member account within 7 working days. Cash refunds are not available.

ForestGem tokens are for members only. To use them, please join as a member.

They are separate membership systems. MindForest App membership unlocks exclusive in-app features built on psychology and AI research, helping you build mental resilience and a better everyday life.

TreeholeHK membership gives you access to our workshops and member gatherings — more in-person activities and connection, exploring life together with like-minded people.

Treehole members receive one month of MindForest App membership for free, and can choose whether to continue afterwards.

MindForest App members receive one month of TreeholeHK TREE membership for free, renewable after the trial. TREE members receive 4,880 ForestGem per month to register for events.

From the top menu, go to Member Area > Manage Membership > Member Subscriptions. Scroll down to the MindForest App section and follow the instructions to redeem.

Or use this link.

SEED | HKD188 per month

For members seeking deeper connection and everyday experiences. Join member gatherings and workshops up to 1,880 ForestGem — such as mindful yoga and book clubs. Other workshops can be joined by topping up ForestGem.

TREE | HKD488 per month

For members pursuing growth and looking for companions on the journey. Join member gatherings and workshops up to 4,880 ForestGem — such as film sharing sessions, hypnotherapy workshops, and pour-over coffee x mindfulness workshops. Other workshops can be joined by topping up ForestGem.

FOREST | HKD1,280 per month

For members who want to clarify their goals and sketch out their life blueprint. Join member gatherings and workshops up to 12,800 ForestGem, plus one ForestGuide consultation per month.

Visit the membership page and choose “Upgrade or change subscription” under the tier you want.

Membership cannot be transferred, assigned or leased.

Yes — join as a member first, then enrol. Courses are automatically charged at the member price; contact us if anything looks wrong.

We don't currently offer free or trial subscriptions, but you are welcome to browse our free psychology content.

TreeholeHK partners do receive complimentary membership — if you are interested in creating psychology articles or content, or hosting events, email us at [email protected].

The TreeholeHK Community is built for sustained growth, so we currently offer ongoing memberships only — one-off payment is not available.

All memberships are billed monthly or yearly, and you can cancel at any time. You can subscribe to any tier and check your billing history in the Member Area.

Checking your membership

• After logging in, click SEED / TREE / FOREST or your avatar in the top right and choose Member Area, or go straight to your subscriptions.
• The active row is your current subscription. Click “View” to see your status, start date, last renewal date and end date. “Cancelled” means you have cancelled that subscription.

Cancelling

• Under Member Subscriptions, click “View”, then click the “Cancel subscription” button in the actions column.
• After cancelling, your membership ends one month after the last renewal date. For example: join on 15 May, auto-renew once, cancel on 28 June — the membership doesn't end immediately, but one month after the last renewal date (15 June), i.e. on 15 July.

Upgrading

• In the Member Area, click “Upgrade membership” and choose the plan you want. The new subscription starts immediately.
• When you upgrade, the full monthly fee is charged from the next billing period; the current period is billed pro rata.

Log in, click your avatar to enter the Member Area, or go straight to your account. Click “Payment methods” in the left navigation to add, change or remove payment methods.

From the top menu, go to Member Area > Manage Membership > Member Subscriptions. Scroll down to find the Discord link and click “Join here”.

Or use this link.